Frequently Asked Questions
Everything you need to know about your next stitching project.
What is included in a Caterpillar Cross Stitch kit?
Each kit comes with high-quality Zweigart fabric, pre-sorted DMC stranded cotton, a branded needle, a clear color pattern chart, and comprehensive instructions to get you started.
How long will it take for my order to arrive?
Orders are typically dispatched within 1-2 business days. UK delivery usually takes 2-3 days, while international shipping can take 7-14 business days depending on the destination.
Are your patterns suitable for beginners?
Absolutely! We design our patterns to be accessible for all skill levels. Each kit includes a beginner's guide, and we offer plenty of video tutorials on our website.
What is your return policy?
We offer a 30-day return policy for unused and unopened kits. If you are not completely satisfied with your purchase, please contact our support team to initiate a return.
Do you ship worldwide?
Yes, we ship our cross stitch supplies and kits globally. Shipping costs are calculated at checkout based on your specific location and weight of the order.
Can I buy just the digital PDF pattern?
Yes, many of our designs are available as instant PDF downloads for those who prefer to use their own supplies or stitch using a tablet device.