Returns & Exchanges
At Caterpillar Cross Stitch, we want you to be completely satisfied with your stitching projects. If you change your mind, you can return your unused and unopened items within 30 days of purchase for a full refund.
Contact Support
Email our customer service team with your order number and the reason for your return to receive a return authorization code.
Prepare Your Package
Ensure the cross stitch kits, needles, or fabric are in their original, unopened packaging to qualify for a refund.
Ship the Item
Affix the provided return label to your package and drop it off at your local post office or designated courier point.
Receive Refund
Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing